Relai company primary sources — 2026-08-09

Project status in this pass

• This pass was for a taxonomy split: move the real control-surface analysis to companies/relai.md and collapse projects/relai.md into a legacy alias.
• No standalone company whitepaper is the important artifact here.
• The decisive primary materials were the official homepage, the Relai Private and Relai Business pages, and the support articles that make the wallet portability and recovery posture explicit.

Primary-source snapshots

1) Homepage

• URL: https://relai.app/
• Key excerpt:
  • Relai frames itself as Swiss made, Bitcoin only, and Self-custody.
  • The homepage says users are in full control of their bitcoin and can complete a quick verification to make a first purchase within minutes.
  • It also says Relai operates under EU and Swiss regulatory frameworks, naming Relai EU as a MiCA CASP registered with the French AMF and Relai AG as a VQF SRO member in Switzerland.

2) Relai Private

• URL: https://relai.app/private/
• Key excerpt:
  • Relai Private is described as a premium, concierge-level service for buying or selling large amounts of bitcoin.
  • The page says clients get a dedicated relationship manager, upload proof of address, financial means, and fund origin, and then trade through a Relai Private web app with personalized support.
  • The page also says Relai helps clients choose custody from hardware wallets to trusted external providers and offers Blockpit tax support plus bitcoin-backed loans through Sygnum for eligible Relai AG customers.

3) Relai Business

• URL: https://relai.app/business/
• Key excerpt:
  • Relai Business is positioned for small to medium-sized businesses adding Bitcoin to their balance sheets.
  • The onboarding flow explicitly includes proof of business, financial means, and fund origin for KYC / AML review before access to the Relai Business web app.
  • The page emphasizes large-volume trading, personalized support, and custody guidance rather than a simple self-serve retail app flow.

4) Support center / wallet portability

• URL: https://support.relai.app/en/
• Key excerpt:
  • The support center foregrounds categories for onboarding and verification, buying and selling bitcoin, wallet operations, and privacy / security / legal topics, which reinforces that the company shell is wider than a pure wallet binary.
  • The BIP-39 import guide says Relai wallets can be imported into other compatible wallet apps and explicitly names derivation path m/84’/0’/0’/0/0.
  • The wallet-restore guide says the 12-word recovery phrase is the primary restoration method and suggests using another compatible non-custodial wallet if needed, which is useful evidence that the product is portable even while the brokerage, support, and onboarding shell remain company-shaped.

Working conclusion

Relai clears the bar for a company/entity split because the useful question is not only what Bitcoin-buying app or wallet exists? but which named operator controls the regulatory perimeter, verification and execution workflow, treasury concierge service, custody guidance, and support shell around that self-custody story? That is a company-layer control surface, not a standalone protocol note.